SumTotal Systems, the industry’s largest provider of business performance and learning technologies, services and processes, today announced the results of its third annual ToolBook Customer Satisfaction Survey. In this year’s survey, 85% of customers using the powerful simulation and interactive content authoring solution rated their satisfaction with the product at good to excellent, up more than 10% from last year’s results.
ToolBook helps organizations create compelling content and simulations that are a critical success factor in any organizational learning initiative. Using ToolBook’s powerful features, companies can create professional, standards-based simulations, tutorials, assessments, courseware and other interactive learning content without in-depth programming skills. Based on AICC and SCORM standards, ToolBook also makes it easy to launch and track ToolBook content through a standards-compliant learning management system (LMS).
The Web-based customer satisfaction survey polled more than 800 customers across a wide range of industry sectors to find out how they were using ToolBook in their organizations and how they rated the tool based on both author and end-user experience. One customer noted that, “in measuring our ROI, we have found that using ToolBook has saved our corporation hundreds of thousands of dollars in training and content creation costs over the past few years.” Another said, “Great product! Keep improving it. I have received great service from every SumTotal employee I’ve encountered. They always listen to my needs and act upon them in a timely way.”
To ensure that ToolBook continues to meet the real-world needs of its users, SumTotal also asked survey participants what types of content they most often create with the solution. The results underscore the growing significance of simulations as one of the most powerful tools for helping organizations rapidly achieve competency on mission critical systems and processes.
According to the survey, 70% of users were creating software simulations; 50% were creating “soft skill” simulations such as business skills, professional development, etc.; and 30% were creating “hard skill” simulations such as equipment or physical systems simulations.
ToolBook’s powerful simulation capabilities allow content authors to:More quickly develop simulations to deploy as demonstrations Automatically repurpose recorded simulations into three delivery modes — demonstration, practice and assessment, saving development time and more quickly providing the most training options to the enterpriseMore rapidly create and modify complex enterprise caliber software application simulations designed for demonstration, practice and assessment More easily edit actions, transition steps and application features within software simulations with improved, built-in editing capabilities Accurately, record, capture and create software application simulations — including all user activities, application logic and on-screen controls — with just a few mouse clicks
“Our most important priority as a company is to ensure that our customers are successful with our products and services, and the ToolBook survey is an important part of that effort. The powerful features of ToolBook 2004 represents an evolution of the product based on customer survey data and conversations with thousands of users working with the tool every day to solve business problems in their organizations,” said Brad Crain, VP, ToolBook at SumTotal Systems. “The result is an ever-increasing level of customer satisfaction and a simulation and content authoring solution that meets the specific technical needs and unique business goals of our customers better than any other product of its type.”
